Golden Guarantee
GymWings Golden Guarantee
Try it. If it’s not for you, you’re in control.
No messages. No waiting around.
If your first eligible item doesn’t work for you — whether it’s the fit, comfort, or overall experience — you can submit your exchange or return request directly from your account.
Your first GymWings order is covered by our Golden Guarantee for 30 days from the date you receive it.
How does it work?
1. Log in to your account
Use the same email address you used when placing your order.
2. Select your order
Open the order covered by the Golden Guarantee and select the eligible item.
3. Submit your request
Choose the reason and submit your exchange or return request directly from your account.
4. We’ll take it from there
We’ll review your request and process it based on the Golden Guarantee terms.
LOG IN & SUBMIT YOUR REQUEST →
What does the guarantee cover?
Size Exchange
Exchange it for a better size, subject to availability.
Refund
Receive a refund for the value of the item covered by the guarantee.
And the item you tried? Keep it.
The important stuff
- The guarantee is valid for 30 days from the delivery date.
- It applies to your first GymWings order only.
- It covers one item only from your order.
- If your order contains multiple products or packs, the guarantee still applies to one eligible item only.
- The Golden Guarantee can be used once per customer.
- Requests must be submitted through your customer account within the guarantee period.
- Size exchanges are subject to stock availability.
- The guarantee does not cover damage caused by misuse, incorrect washing, failure to follow care instructions, or abnormal use.
- GymWings reserves the right to reject claims involving misuse or abuse of the Golden Guarantee.
Quick example
Ordered a boxer pack and a socks pack?
You can try one eligible item only under the Golden Guarantee.
All remaining products will follow our standard Returns & Exchanges Policy.
